Unlock the Full Potential of Every Call.
AI-powered quality assurance & performance coaching that transforms call centres into engines of compliance, growth, & engagement.
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Engage Agents.
Empower Auditors.
Elevate Managers.
Tailored views give every role the insights and tools they need to perform at their best, all within one seamless platform.
Agent View
Personalized coaching and real-time feedback
Auditor View
Comprehensive call analysis and quality scoring
Manager View
Team performance insights and strategic oversight
Unlike any QA tool you've used before
100% Call Coverage
Every single call is analysed. No sampling, no blind spots. Complete visibility at scale.
Instant Feedback
Real-time scoring & coaching prompts so agents improve after every interaction.
Built-in Agent Gamification
Leaderboards, challenges, & rewards that turn quality into motivation.
Enterprise Security
Bank grade encryption, automatic sensitive personal data redaction, & role-based access control by default.
Audit smarter, coach faster, & lead with confidence. All from one streamlined platform.
Automated Scoring
AI evaluates every conversation for compliance, sentiment, & outcomes.
Targeted Reviews
Skip the noise. Focus on calls that need human attention.
Role-Specific Dashboards
Agents, auditors, and managers each get the clarity they need.
Performance Tracking
Spot performance shifts & compliance risks early.
Campaign-Level Oversight
Custom criteria tailored to every team or campaign.
Scalable Across Teams
Expand effortlessly from one department to global call centres.
Call auditing software you'll actually enjoy using
Yappit Customer
Operations Manager
Massive shoutout to Yappit AI, our brilliant AI bot! It's already transforming how we work — delivering incredible value to both our clients and our sales agents. The system is so smooth and simple to use that it feels like magic (the good kind of AI magic ✨). Every audit is fast, accurate, and effortless — exactly how innovation should feel. Keep it up, Yappit — you're setting the bar high for intelligent automation!
Aadila Khan
Sales Agent
“The thing I love about Yappit is that for the first time I feel like I am being valued for what I say to clients, rather than just being assessed on my call times”
Darren Seath
General Manager Sales
“I just wanted to thank you again for the Yappit system and enhancements made. I can't tell you how obsessed I am! The value I have found by reviewing calls and the opportunity it presents in terms of coaching has been GREAT! I have given my team small tweaks based on the feedback provided by Yappit AI and they made sales instantly- just by things like tweaking an intro or shortening the pitch!”
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